COVID-19 Information For Parents

Due to  the current COVID-19 pandemic, we are continuing to modify some practices in our office in an effort to continue to provide you with safe and effective care.

Testing

We are now able to offer testing for the SARS-Cov-2 virus which is the virus associated with COVID-19 disease. Generally, we will ask you to first schedule a telemedicine visit for your child. This will allow us to evaluate your child’s symptoms and exposure history, as well as to make sure that your child does not need a higher level of care. Test results will usually be available within 2-3 days of testing. The test will consist of a nasopharyngeal swab as well as an oral swab in most cases. After your telemedicine visit, you will be advised of a time to drive to our parking lot. Upon arrival, we ask you to call the office and a provider will come to your car to obtain the necessary swabs for the test. We feel this is the safest way to offer this test to our patients with sick symptoms, and to protect our patients without symptoms.

Office Visits During COVID-19

  • We wanted to make all of our patients aware of evolving practices as we move into summer. We will continue to see mostly well child checkups during the morning hours; however, there may be some instances in which a sick child may need to be seen during the morning hours. For everyone’s safety and in attempts to avoid any exposures of well children to sick children, we will continue to ask you to check in from your car and we will call you when your room is ready. Additionally, we will have devoted rooms for sick patients to be seen in, and we will ask any patients with sick symptoms to come through our back door. A staff member will meet patients at the back door.
  • In most cases, we will now be conducting visits in office rather than virtually. If it is determined that a telemedicine visit is more appropriate (due to exposure history or other factors), we will ask you to familiarize yourself with the Zoom platform. Zoom is free, HIPAA-compliant and simple to use.  Download a Zoom patient guide here.  In order to use this, you will need to download the Zoom application to your phone or computer. You also will need to complete a consent form: PDFMicrosoft Word, to allow us to provide services through these virtual visits.
  • We will be accommodating all ages for well visits currently. We will call you to confirm your well appointments as we always have, and we also will call the morning of the well visit to ask questions about any illness symptoms your child or family may have. Only one other family member may accompany your child to appointments in the office, and that person must not have any sick symptoms (fever, cough, headache, difficulty breathing).
  • We thank you for your cooperation with these new policies and procedures. We are determined to stay up-to-date with the quickly-evolving information and guidelines related to COVID-19, and will communicate changes on our website and Facebook. If an in-office visit is needed, the following guidelines apply:
  1. If your child has a well visit scheduled and they also have ANY sick symptoms, please let us know. 
  2. If you yourself have sick symptoms, we will not be able to see your child during the morning well hours.
  3. We ask that only one person accompany your child to any appointments (one parent or grandparent and no siblings).
  4. When you arrive to the parking lot, please call the office to notify us that you are here. At that time, we will let you know if your room is ready. If the room is not ready, you may wait in your car and we will call you when the room is ready.
  5. We will continue to screen all patients for symptoms and epidemiological risk factors.

We are making these changes temporarily to continue to provide care as safely as possible. We know there are many people feeling very anxious. Learn more about COVID-19 and how to talk to your children about the situation.